The Role of Customer Support in Warranty Services | Motor Trade Mentors EP13
Description
In this episode of the Motor Trade Mentors podcast, Joe Betty and David Gott chat with Steve Kerslake from the British Automotive Alliance. Steve shares his journey from sales to warranty solutions, exploring dealer challenges, self-funded warranties, and the importance of customer care. They discuss warranty costs, managing claims, and the value of strong dealer-customer relationships in today’s evolving automotive industry.
Check out BAA socials below
Website: https://www.baalliance.co.uk/
Youtube: https://www.youtube.com/@vehiclewarranty/videos
Facebook: https://www.facebook.com/ukwarrantysolutions/
Linkedin: https://www.linkedin.com/company/usedcarwarranty
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Joe Betty: @ShiftingMetal
David Gott: @cardealerpro
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